FAQ
materials + craftsmanship
all Eternal Gem Jewelry is handcrafted using art clay silver, a sustainable and eco-friendly medium that transforms into solid 999 pure silver after firing. leaving you with a completed piece of the highest grade of silver possible (99.9% silver).
pure silver is softer in tone, brighter in color, and free from alloys, making it tarnish free and hypoallergenic for even the most sensitive skin.
every surface, curve, and connection is shaped by my hands. no molds, no mass production, just silver that has been patiently guided into its final form.
bespoke + custom orders
for those who wish to create something personal, aside from our made to order option of several core styles, we offer custom and bespoke designs.
each piece begins with your idea and is shaped by hand, then kiln-fired into solid pure silver.
custom creations typically require 2 weeks from design to completion. you can request gemstone choices, hand-stamped letters, texture detailing, or matching sets.
to begin, simply reach out via our contact form with your ideas and ill be there to guide you through every step.
please note, a deposit is required before your bespoke piece will be started and your completed order will not be shipped until remainder of payment is received.
shipping + returns
each Eternal Gem piece is made by hand, packaged with care, and shipped from our studio once completed.
please allow 3-5 business days for in stock orders to ship, and 2 weeks for made-to-order or bespoke pieces to be completed before shipment.
all packages are shipped with tracking and you'll receive an email notification once your order is on the way.
because every piece is individually hand-crafted and some made-to-order, all sales are considered final. each design is created specifically for you and cannot be resold or remade in exact form.
if you receive an item that arrives damaged or incorrect, please contact us within 3 days of delivery and we'll always do our best to make it right.
care guide
999 pure silver is a high value metal loved for its natural glow and timeless quality. because it is almost entirely pure, it may gently oxidize over time. oxidization is a natural reaction to air and skin that gives silver its soft and lived-in character.
if you ever need to restore its bright original shine, simply wipe with the polishing cloth included in your order or clean using warm water, mild soap, and a gentle brush or hands. for pieces that may have a deeper oxidation, our silver cleaning cloth will restore it's natural brightness in seconds.
when not worn, keep your jewelry dry and stored in the microfiber pouch included in your order to slow down any natural oxidation. with minimal care, your silver will continue to evolve with you, growing more beautiful, more personal, and more yours with time.